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Exchange & Refund Policy
Returns will be accepted for damaged/ defective products and size issues only.
If we have not delivered a product, which we have shown in the picture or which we have committed, we will be glad to accept it back within 15 days of delivery – unused and in its original packaging.
Any issue or claim regarding delivery will be entertained up to a maximum of 15 days from the actual order delivery date. Benson Polymers will not assume any responsibility or liability and will not entertain any issue or claim, for non-delivery after expiry of aforesaid 15 days’ time period.
All articles being returned for exchange/claim must be accompanied by original Invoice
No warranty/guarantee/exchange for articles purchased on discount or during promotion sale period.
Articles / products sold under any promotional scheme will not be eligible for exchange and/or refund.
For any exchange/claim, please contact Customer Service at +91-7626007007 (10:30 AM – 05:30 PM) or email us at customercare@bensonpolymers.com
Please notify us of receipt of a damaged/defective product maximum within 48 hours of delivery.
Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process).
Products should be returned in their original packaging along with the original price tags, labels and invoices.
It is advised that the return packets should be strongly and adequately packaged so that there is no damage to goods in transit.
The cost of sending back the merchandise for return or exchange will be borne by the customer however; the cost of sending back the exchanged product will be borne by Benson Polymers.
After successful processing, the entire refund amount, that is, price of the item will be allocated to you in your Benson Polymers account as a Gift Voucher. You can use the same amount on your subsequent Benson Polymers purchases.
The decision of Benson Polymers India Ltd. would be considered final in all cases.
You must make sure that this following address is written / printed clearly on the returns parcel:
Ecommerce Division, Benson Polymers Limited, Building No. 3, L. S. C., 2nd Floor, Rishabh Vihar Market, Karkardooma, Delhi 110092
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These terms of use are the guidelines that describe the rules on which the company offers its customers, access to the services and website (www.bensonpolymers.com). Accessing or browsing this website or any of its services is considered that you are agreed to all the terms of its use, so we request you to please read the terms carefully before using or registering yourself on our website.
Throughout the website, word “You”, “User” and “Customer” means any person who has agreed to access or browse the website. Whereas, the term, “Us”, “Our” and “We” is used for Benson Polymers Limited (hereby refer to as Benson) who is the sole owner of this website. Benson Polymers has the sole right to modify, change, add or remove any portion of these Terms of Use, without giving any prior notice. All the users are requested to periodically check the Terms of Use as even after changes if you are using our website it will be considered that you have accepted or agreed with the revisions.
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